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Symptom(s)

When you try to add, play (Video will play for about 6 seconds) or transfer .mov or .mp4 (mpeg-4) video files (even from the iTunes Music Store) one of three things will happen.

• iTunes gracefully crashes and Windows Vista continues to function
• Windows Vista completely hangs and ceases to function forcing a hard power-down.
• Windows Vista will crash resulting in a Blue Screen of Death (BSOD) with the error KERNEL_STACK_INPAGE_ERROR.

The same outcome can occur when trying to transfer a large amount of photos to an iPod using iTunes.

I am using an HP A1510N with the A8N-LA Nagami2 (nForce 430 (MCP51)) mother board. I also have an additional SATA and USB HardDrive, an additional 512MB RAM and a PCIe ATI Radeon x1950PRO, I believe this error may be hardware specific as this error doesn’t occur on my Dell notebook.

The Solution

I reformatted and reinstalled Windows Vista, without installing anything else, even Windows Updates, I installed iTunes, but the video problems (above) persisted. I then installed all of the Windows Updates (Including optional drivers except for a Realtek sound driver) and the latest driver for my graphics card, restarted my computer and iTunes could play, transfer and add video perfectly, except for a slight problem with audio sync. Reformatting may not be necessary, check to see if you have an update in Windows Update named NVIDIA nForce Serial ATA Controller and install if it’s not already, restart and test your video files.

The key to the solution seems to be the NVIDIA nForce Serial ATA Controller which seems to have been released yesterday. It would make sense if iTunes was trying to access a harddrive function that the driver/ couldn’t handle resulting in Windows Vista crashing because it suspected a damage Page File. Of course, I can be SURE that this was the fix. I will update this post if anything breaks later on because of a program incompatibility.

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The Symptom(s)

You plug in the Wireless Gaming Receiver and power on the controller, all 4 quadrants of the controller’s LEDs blink, you attempt to sync the devices by first pushing and holding the button on the Receiver until it begins to blink and then you push and hold the button on the top of the controller until the leds spin, they stop blinking/spinning at the same time, yet the controller continues to blink, 3 quicker blinks after the attempted sync and then continued slow blinking.

The Solution

The only solution I’ve found is to use a powered USB hub, the side USB ports on a Dell monitor also work.

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The page they provide is very helpful but they don’t always work, sometimes it has nothing to do with your network connection setting at all. This is what worked for me, and hopefully they’ll work for you. It’s a simple fix, but will require you to “restream�? the Guild Wars data again.

Step 1: Make sure there are no instances of Guild Wars (Gw.exe) running
Step 2: Rename the file Gw.dat to Gw.old in your Guild Wars directory.
Step 3: Run Guild Wars (Gw.exe).

That fixed my problem, but it might not fix yours, so I’ve also included a guide below to help you asses where the problem is occurring and what steps to take to receive support.

First thing we need to do is see what kind of network issue you’re having. You can do this by going to start Start then clicking on run Run, and then typing cmd to open the command prompt. Once there you need to navigate to the Guild Wars install directory, you can do this by typing cd and then the directory of your Guild Wars install in quotes, by default this will be cd "C:\Program Files\Guild Wars".

Once there we need to run the Guild Wars diagnostic tool by typing Gw.exe –diag, this will output a file called NetworkDiag.log in your Guild Wars install directory. To make sure you’re able to connect to the Guild Wars servers, you need to open NetworkDiag.log with a text editor, then find the “= Checking server connectivity�? section. There you will see a list of servers with either “connect succeeded�? or “connect failed�? by them.

If you’re showing a large number of “connect failed�? messages, or you’re showing all “connect succeeded�? messages but you’re still unable to connect, you should contact Guild Wars support. You can do this by going to this web page, filling out your information and attaching your NetworkDiag.log file. They should get back to you within 24 hours.

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